PIPELINEGuide
Online appointment booking: use funding in Austria
For digitalization projects like online appointment booking, there are several funding streams in Austria. Which ones apply, which deadlines to observe, and where the most common mistake lies.
For digitalization projects, there are several funding streams in Austria, such as KMU.DIGITAL or the aws digitalization funding. Whether and to what extent one of these currently applies to your project, we review individually with you. Current terms: kmudigital.at, aws.at. The sequence is crucial in every case: first the approved application, then the order for online appointment booking.
01 — Funding
Subsidies in Austria
For digitalization projects, there are several funding programs in Austria, such as KMU.DIGITAL or the aws digitalization funding. Whether and to what extent one of these is currently relevant for your project, we'll review with you individually. Current conditions: kmudigital.at, aws.at.
Which program is relevant, how high the subsidy currently is, and whether the budget for the current funding period is still open changes regularly — plus there are regional funding programs that vary by federal state. Only the information from the funding agencies themselves is reliable, not a fixed percentage stated here.
The most common mistake is always the same: commission first, then want funding. That doesn't work. Allow several weeks of lead time for application and approval.
02 — Price
What it costs
- Price
- Individual based on effort
- Typical duration
- 1 to 3 weeks
Depending on the complexity of the rules and integration. A fixed price can only be quoted seriously after the initial conversation — write us a brief description of your project, and we'll send a proposal that fits the scope and effort.
03 — Process
How a funding application works
Check funding program
Which program fits the project and company size. This determines the subsidy amount and effort.
Obtain quote
A quote is usually required for the application — commissioning does not happen yet.
Submit application
Submission with project description, cost breakdown and schedule.
Wait for approval
Only after approval is the commission placed. If you commission earlier, you lose the funding.
Implement and settle accounts
After completion, final accounting with supporting documents follows.
04 — Questions
Frequently asked questions
Can this be combined with an existing waitlist request?
Yes. If a desired appointment is booked, someone can join a waitlist and will be automatically notified as soon as the appointment becomes available.
Can we block specific times?
Yes, and that's the most important part of the setup. Fixed blocked times, short-notice blocks from the calendar, maximum bookings per day, lead time — all configurable.
Does this work with our industry software?
With common systems in healthcare, beauty, and automotive there's usually an interface. If not, we work with the calendar as an intermediary layer — that almost always works.
What happens when you reschedule an appointment?
Those affected are automatically notified and receive a link to rebook — instead of someone calling through the list of affected people by hand.
How do we prevent no-shows?
A reminder 24 hours beforehand plus a short one on the morning of the appointment reduces cancellations noticeably in our experience. For high-value appointments, a deposit or credit card on file also helps.
What about customers who prefer to call?
They keep calling, and that's fine. Online booking doesn't replace the phone, it takes half the load off — usually the half that comes in outside your office hours.
Can multiple staff members be booked simultaneously?
Yes, separately per person or resource, with their own calendar and their own availability. Customers either choose a specific person directly or the next available appointment.
05 — Next
Related pages
- Online appointment booking — Overview
- Online Appointment Booking — Provider Comparison
- Online appointment booking — alternatives
- Online Appointment Booking — Process
- Online appointment booking — Privacy
- Online Appointment Booking — Do It Yourself
- Online appointment booking — Checklist
- Online appointment booking — measuring success
- AI phone assistant
- WhatsApp chatbot
- Have a website created
- All guides
Online appointment booking by region
Next step
Initial assessment, no obligation.
Briefly describe what you need. You'll get an honest answer about what's realistic and what it will roughly cost.