Online Appointment Booking: Process, approach and what you need to provide

Those affected are automatically notified and receive a link to rebook — instead of someone calling through the list of affected people by hand.

Yes, separately per person or resource, with their own calendar and their own availability. Customers either choose a specific person directly or the next available appointment.

Yes. If a desired appointment is booked, someone can join a waitlist and will be automatically notified as soon as the appointment becomes available.

They keep calling, and that's fine. Online booking doesn't replace the phone, it takes half the load off — usually the half that comes in outside your office hours.

With common systems in healthcare, beauty, and automotive there's usually an interface. If not, we work with the calendar as an intermediary layer — that almost always works.

Yes, and that's the most important part of the setup. Fixed blocked times, short-notice blocks from the calendar, maximum bookings per day, lead time — all configurable.

A reminder 24 hours beforehand plus a short one on the morning of the appointment reduces cancellations noticeably in our experience. For high-value appointments, a deposit or credit card on file also helps.