PIPELINEGuide
CRM integration: using funding programs in Austria
For digitalization projects like CRM integration, there are several funding programs in Austria. Which ones apply, what deadlines to observe, and where the most common mistake lies.
For digitalization projects, there are several funding programs in Austria, such as KMU.DIGITAL or the aws digitalization funding. Whether and to what extent one of these currently applies to your project, we will check individually with you. Current terms: kmudigital.at, aws.at. What matters in every case is the order: first the approved application, then the contract for CRM integration.
01 — Funding
Subsidies in Austria
For digitalization projects, there are several funding programs in Austria, such as KMU.DIGITAL or the aws digitalization funding. Whether and to what extent one of these is currently relevant for your project, we'll review with you individually. Current conditions: kmudigital.at, aws.at.
Which program is relevant, how high the subsidy currently is, and whether the budget for the current funding period is still open changes regularly — plus there are regional funding programs that vary by federal state. Only the information from the funding agencies themselves is reliable, not a fixed percentage stated here.
The most common mistake is always the same: commission first, then want funding. That doesn't work. Allow several weeks of lead time for application and approval.
02 — Price
What it costs
- Price
- Individual based on effort
- Typical duration
- 3 to 6 weeks
Depending on the number of sources and the state of the data. A fixed price can only be quoted seriously after the initial consultation — drop us a brief description of your project, and we'll send a proposal that fits the scope and effort.
03 — Process
How a funding application works
Check funding program
Which program fits the project and company size. This determines the subsidy amount and effort.
Obtain quote
A quote is usually required for the application — commissioning does not happen yet.
Submit application
Submission with project description, cost breakdown and schedule.
Wait for approval
Only after approval is the commission placed. If you commission earlier, you lose the funding.
Implement and settle accounts
After completion, final accounting with supporting documents follows.
04 — Questions
Frequently asked questions
How do we ensure it gets maintained?
By making as little maintenance necessary as possible. Everything that can be created automatically is created automatically. What remains manual work is reduced to what is actually needed in daily operations.
Is this GDPR-compliant?
With a European provider, data processing agreement, deletion concept, and documented legal basis, yes. A CRM without a deletion concept is an open issue under data protection law — that needs to be set up as well.
What happens to our old data?
It will be transferred, cleaned, and consolidated. Duplicates are the norm — usually the same company exists three or four times in different spellings.
Which CRM is the right one?
The one your people actually use. For small businesses, a lean system that gets filled automatically is almost always better than a powerful one that stays empty. We recommend based on workflow and team size, not feature list.
What does the training look like in practice?
Using your real data, not sample datasets. The team practices the workflows it needs daily and receives a brief written summary afterward as a reference.
What if different departments use different systems?
Then one of them is designated as the central source, the others feed into it automatically. Maintaining two equal systems in parallel leads, experience shows, to exactly the contradictions that a CRM is supposed to resolve.
Can we simply import existing Excel lists?
Yes, that's the standard when starting. Before import, duplicates and inconsistent spellings are cleaned up, otherwise the new system just inherits the old mess.
05 — Next
Related pages
- CRM integration — Overview
- CRM integration — Duration
- CRM integration — Risks
- CRM integration — Cost-effectiveness
- CRM integration — Where to start
- CRM integration — practical examples
- CRM integration — Implementation
- CRM integration — Small businesses
- Process automation
- Lead qualification
- Custom software
- All guides
CRM integration by region
Next step
Let's talk briefly about whether this makes sense for you.
A twenty-minute conversation is usually enough to clarify whether a project makes sense. If not, we'll say so — that's cheaper for both sides than an offer nobody needs.