PIPELINEGuide
Review Management: Using Funding Programs in Austria
For digitization projects like review management, there are several funding programs in Austria. Which ones apply, which deadlines to observe, and where the most common mistake lies.
For digitization projects, there are several funding programs in Austria, such as KMU.DIGITAL or the aws digitization funding (aws-Digitalisierungsförderung). Whether and to what extent one of these currently applies to your project, we'll review individually with you. Current terms: kmudigital.at, aws.at. The order is crucial in every case: first the approved application, then the order for review management.
01 — Funding
Subsidies in Austria
For digitalization projects, there are several funding programs in Austria, such as KMU.DIGITAL or the aws digitalization funding. Whether and to what extent one of these is currently relevant for your project, we'll review with you individually. Current conditions: kmudigital.at, aws.at.
Which program is relevant, how high the subsidy currently is, and whether the budget for the current funding period is still open changes regularly — plus there are regional funding programs that vary by federal state. Only the information from the funding agencies themselves is reliable, not a fixed percentage stated here.
The most common mistake is always the same: commission first, then want funding. That doesn't work. Allow several weeks of lead time for application and approval.
02 — Price
What it costs
- Price
- Individual based on effort
- Typical duration
- 1 to 3 weeks
Setup; ongoing support optional. A fixed price can only be quoted seriously after the initial consultation — send us a brief description of your project, and we'll send a proposal that fits the scope and effort.
03 — Process
How a funding application works
Check funding program
Which program fits the project and company size. This determines the subsidy amount and effort.
Obtain quote
A quote is usually required for the application — commissioning does not happen yet.
Submit application
Submission with project description, cost breakdown and schedule.
Wait for approval
Only after approval is the commission placed. If you commission earlier, you lose the funding.
Implement and settle accounts
After completion, final accounting with supporting documents follows.
04 — Questions
Frequently asked questions
What if a customer deletes the review later?
That's decided exclusively by the person who left the review — you can ask, but you can't force it. A professional, public response is often more effective than attempting to achieve deletion.
How is that different from a simple review link in the signature?
A link alone is rarely clicked because no one is actively reminded. The automatic prompt at the right time makes the actual difference in response rate.
What does a bad review really cost us?
Less than its absence. A business with no negative reviews at all appears implausible to many people; what matters is the professional response to it, not its absence.
Are we allowed to intercept dissatisfied customers?
An internal inquiry before the public review is permissible as long as the path to the public review is not blocked. The distinction is important: you may first ask yourselves whether everything was satisfactory — you may not prevent anyone from leaving a review.
Is it allowed to actively ask for reviews?
Yes, as long as you ask all customers equally and offer no consideration in return. What's not allowed is selectively asking only satisfied customers or compensating for reviews. The workflow we build asks everyone.
What to do about an unjustified review?
Respond professionally and, if there's a policy violation, report it. Don't: justify, argue, or publicly disclose details of the case — the latter can become tricky under data protection law.
How many reviews do we need?
More important than the number is regularity. A business with 40 reviews, five of them from recent months, appears livelier than one with 200 that are all three years old.
05 — Next
Related pages
- Review management — Overview
- Review management — Duration
- Review management — Small businesses
- Review management — Common mistakes
- Review management — Pros and cons
- Review management — How it works
- Review Management — Practical Examples
- Review management — Team and adoption
- Google Business Profile
- Local SEO
- Customer support automation
- All guides
Review management by region
Next step
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Tell us what's eating up time today. That becomes an assessment with effort and benefit — and only then an offer.